In today’s digital age, customer relationship management (CRM) software has become an invaluable tool for businesses. One such popular CRM software is Zendesk, known for its wide range of features and user-friendly interface. However, as businesses plan for the future, one important consideration is the cost of implementing such a solution. In this article, we will delve into the topic of Zendesk pricing, specifically exploring how much the Zendesk CRM is expected to cost in 2023. By understanding the pricing structure, businesses can make informed decisions about whether Zendesk is the right CRM solution for their needs and budget.
Zendesk pricing plans start at just $19 per user, per month for the Support and Sell platforms, which enable users to utilize sales and customer service features. Zendesk CRM also offers a Suite platform, which starts at $55 per user, per month and bundles assorted Zendesk products together, like Guide, Chat, and Talk. There’s even a free trial for Zendesk to let you try the software out for yourself.
In this guide to Zendesk pricing, we’ll walk you through the various price plans for each tier of Zendesk CRM, plus what features you’ll get for your buck. We also compare Zendesk to other CRM providers to help you decide which is the best CRM for your business. And don’t forget, you can always get an in-depth look at the entire industry by checking out our CRM comparison page.
- Zendesk Sell offers four different pricing plans, costing $19 per user, per month, $55 per user, per month, $115 per user, per month, and $169 per user, per month.
- Zendesk Support offers three different plans, costing $19 per user, per month, $55 per user, per month, and $115 per user, per month.
- Zendesk Suite offers five different plans, costing $55 per agent per month, $89 per agent per month, $115 per agent per month, $169 per agent per month, and the Enterprise plan offers custom pricing.
- All Zendesk Suite plans bundle a number of Zendesk products together, including Support, Guide, Gather, Chat, Talk, Explore, and Sunshine.
Zendesk lets businesses pay for services on an annual or monthly bases, but unless you’re planning on sticking with the plans for less than nine months, it’s more economical to sign up annually.
Read on for more information about what these specific Zendesk CRM plans offer and how much they will cost your business.
Zendesk Sell Team
The Team plan for Zendesk Sell costs $19 per user per month, billed annually.
This is obviously the lowest tier plan for Zendesk Sell, and as such, is aimed at smaller teams that don’t require a whole lot of functionality. It allows for up to three paid users, offers email integration for seamless workflows, and provides a single custom sales pipeline for your business.
You’ll also have access to a full featured mobile CRM on your smartphone, so you can improve productivity while on the go.
All of Zendesk Sell’s plans include task and appointment setting too. When our team of testers tried the task-list feature firsthand, they loved its versatility and found it really user-friendly. It’s pretty rare for such useful task management features to be included on entry-level CRM tiers too, making this plan a pretty solid return on investment for smaller businesses after a one-size-fits-all tool.
Zendesk Sell Growth
The Professional plan for Zendesk Sell costs $55 per user per month, billed annually.
This is where you’ll start to see some really impressive features for your sales-focused CRM. For one, it allows for unlimited users, although it’s important to remember that you’ll be paying more for each one you add.
The extra cost is worth it though, as this plan adds a wide range of email features, including unlimited templates and personalized bulk sending. You’ll also get access to a more robust analytics and reporting platform, so you know exactly what works and what doesn’t.
After testing these analytic capabilities ourselves, we were impressed by the granular level of control they gave its users. The platform provides multiple menu views and reporting styles to help you measure a wide variety of metrics. In our opinion, this more than justifies this plans larger price tag, especially for teams with ambitions growth targets.
Zendesk Sell Professional
The Enterprise plan for Zendesk Sell costs $115 per user per month, billed annually.
As you can probably guess from the name, this plan is aimed at larger businesses with a lot of sales to manage. You’ll enjoy two custom sales pipelines, activity reports, product catalogs, task automation, and custom notifications.
Simply put, this plan is aimed at those businesses looking to really ramp up sales in the ecommerce space. Particularly with the built-in lead and deal scoring, you’ll be able seriously improve your sales with this plan, if you can afford the added cost. Plus, it comes with more advanced team management infrastructure, so you can easily manage multiple teams at larger businesses.
Zendesk Sell Enterprise
The Elite plan for Zendesk Sell costs $169 per user, per month, billed annually.
The biggest difference between the Elite plan and the other less expensive plans is the number of sales pipelines you’re allowed to take advantage of. While the two less expensive plans allow for only one and the Enterprise plan allows for two, the Elite plan allows for unlimited sales pipelines, so you can seamlessly manage multiple teams on a single platform.
Outside of that, you also get access to advanced analytics and API functionality, on top of a substantial increase in the amount of storage allowed per user (25GB). The added cost is substantial at nearly double the Enterprise plan, but these added features are nothing to scoff at if you think they could improve your business in a meaningful way.
Zendesk Support Team
The Team plan costs $19 per user, per month billed annually and offers 8/5 email support from the Zendesk team.
Team includes granular ticket grouping, custom business triggers and automations, custom user and organization fields, the ability to group contacts by a single organization, performance dashboards, public apps and integrations, an API rate limit of 200 RPM, and subdomain mapping, with access to over 90 computer-telephony integrations available as an add-on.
While still priced fairly low, particularly compared to competitors, this is a noticeable price hike, ostensibly justified by the additional features which offer grouping tools to help a business operating a single brand better track both customers and agents. That said, Team doesn’t have a lot of extra customization for its price, and you might want to consider jumping straight to the next tier.
Zendesk Support Professional
Support’s Professional plan costs $55 per user, per month and, and offers 24/5 phone and email support from the Zendesk team.
Features include everything in Team, plus: Dynamic ticket content that matches each user’s language preference, the ability to define support business hours, SLA management, customer satisfaction ratings and follow-up surveys, automatic redaction, dashboards and reporting powered by Zendesk Explore (customizable with an add-on), an API rate limit of 400 RPM, and private custom apps and integrations.
Additional paid add-ons include extra storage, multiple ticket forms, conditional ticket fields, customer lists based on tags and user fields, and a collaboration add-on that gives agents greater messaging and commenting flexibility.
The Professional plan is a top option for businesses with a large group of customers that will need to be grouped by factors including tags, language used, and business hours.
Zendesk Support Enterprise
The Support Enterprise plan costs $115 per user, per month, and it comes with guaranteed 24/7 phone and email support from the Zendesk team.
Features include everything in the Professional plan, plus: Skills-based routing, Guided Mode for automated ticket sorting, up to 20 active contextual workspaces, custom roles and permissions, a sandbox environment, multi-brand support for up to five brands (or up to 300 brands with an add-on), an AI-powered Satisfaction Prediction, an email compliance archive, ticket rules analysis, audit logs, and an API rate limit of 700 RPM. Paid add-ons include a 99.9% uptime SLA, a specific data center location, the ability to configure for HIPAA, and a premium production sandbox (separate from the test environment, which is included).
Enterprise’s features are powerful but only worth it if you have a team that knows how to use them and an operation large enough to benefit from implementing them at scale. It’s worth looking into if you have a global business operating multiple brands and is likely the best Zendesk offering for a truly large company.
Zendesk Suite Team
Team is available for $55 per agent, per month, billed annually.
While it’s the lowest Suite tier available, you still get access to all the bundled products mentioned above, so there’s no need to fret. With plenty of automation features, a unified agent workspace, robust APIs, you’ll be get the full experience, while still saving a bit of money.
The primary feature that makes Suite more attractive than the outright Support plans is that it provides additional communication channels to keep in contact with team members and clients alike.
Zendesk Suite Growth
Growth is available for $89 per agent, per month, billed annually.
This plan is a bit more robust, aimed at medium-sized businesses that want to ramp up their overall customer offerings. This plan offers multiple help centers — as opposed to the one in the Team plan — a self-service customer portal, and even more automated responses via chatbot. Plus, it offers multilingual support, so if you’re an international business, this plan is an absolute must.
Zendesk Suite Professional
Professional is available for $115 per agent, per month, billed annually.
This is the most attractive bundle for the average small to mid-size business: It includes all the essential features needed for a full CRM at a reasonable price, as well as plenty of additional perks, including the addition of extensive data analytics tools that can help you run your business more efficiently.
If your operation has a high need for customer support or a rapidly growing customer base, Zendesk Professional Suite is a simple, fast way to start serving them across all channels.
Zendesk Suite Enterprise
The Enterprise suite is priced at $1169 per agent, per month. It offers every single feature from the Professional suite, plus more features and AI abilities, 24/7 support, and greater customization.
Enterprise is a great choice for a business with the same staff operating across multiple brands. As for company size, this plan will be attractive for both large companies and scrappy-but-growing ones. You can always upgrade, however, so many businesses may want to start with the Professional suite first.
Zendesk Suite Enterprise Plus
Zendesk Suite also offers an Enterprise Plus plan, but you will have to contact the sales team to get an exact quote for your business.
If the Enterprise plan just isn’t enough for you, then we have good news: there’s more! The Enterprise Plus plan from Zendesk Suite adds an advanced sandbox environment and improved disaster recovery, as well as access to an add-on for a high-volume API.
Is Zendesk a good CRM system?
As far as return on investment is concerned, CRM can reportedly make you $8.71 for every dollar you spend, so finding the right one can make a big difference. Fortunately, by most accounts, Zendesk is a good option for most businesses, depending on which industry you work in.
For customer service, it doesn’t get much better than Zendesk. Yes, the price can be a bit high, particularly if you opt for the Suite plans, but it offers more features and better customization than any other CRM in our research. This helped it secure a 4.7/5 overall in our research, which makes Zendesk the best CRM for customer service across the industry.
For sales, it’s another story. Zendesk Sell doesn’t compete as admirably against other CRMs for sales, as it netted a mere 3.4/5 overall in our research, well behind Zoho CRM (4.7/5) and Freshsales (4.5/5). The cause of this low score is that it simply doesn’t offer as many features as other CRMs, and it’s still quite expensive. That, combined with poor help and support options means that Zendesk Sell might not be your best option.
This review doesn’t cover all the apps or its competitors but does take a look at the features of the five main apps and the Sunshine platform, as well as the support and pricing options available from Zendesk. Plus, you can get an accurate price for your business today by filling out our simple pricing quotes tool for CRM software.
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